| | Medical decision-making is complex and difficult for patients with a life-threatening illness. Discussion of the benefits and burdens of treatments such as CPR, artificial nutrition and hydration, hospitalization or shifting goals of care from cure to hospice or comfort care take a specialized skill set not often taught in formal professional education. Hospice staff frequently are called upon to discuss these difficult, sensitive issues with patients/caregivers sometimes in very emotionally charged situations. Staff needs tools and training to accomplish this task effectively. This module is designed to help staff learn the art of empathic conversations that should lead to a better understanding of patient/caregiver concerns and facilitate open discussions about goals, treatment options and medical decision-making that is respectful of patient wishes.
Why Artful Conversations? - Helps develop relationships based on trust and mutual respect
- Moves us toward a partnering relationship
- Allows patient and caregiver to disclose concerns
- Facilitates a safe environment for the patient and caregiver as life is nearing its end
How to Use These Resources: Start with the training program A Guide to Artful Conversations, which offers an overview of resources available through the Artful Conversation best practice topic area.
Explore additional resources, critical interventions and measurement and evaluation tools by clicking on the boxes above.
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