The measurement criteria and tools identified below were evaluated by the VNAA Best Practices Work Group, and downloadable materials are offered for duplication and use. All are used with permission from the authors and/or organizations that originated the material. Please retain all logos and citations where authors/originators are listed on these resources.

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• Measure competency of staff annually in teach back and motivational interviewing.
• Measure the number of patients who increase in "readiness" as measured by importance and confidence ruler at 10 days and the number of patients who score greater than 7 at 10 days on the importance and confidence ruler, indicating readiness for change.
• Measure the percentage of patients who identify at least one self-management goal.
• HHCAHPS Scores--patient perception.